Conditions for return
Returns can only be made within seven days of receiving goods.
You are entitled to return your goods if they are the wrong size, damaged, stained, the wrong version, or if items are missing.
Goods may be returned if the external packaging is intact (including the filling and the box or envelope), if any attachments, tags, or labels are undamaged or not missing, and if the items is still in the original condition when sold on Taobao and acceptable for sale to another customer.
The Return Form and invoice (if one was issued) must be completely filled out.
For goods with attachments, all attachments must be included when the goods are returned.
Goods cannot be returned under the following circumstances:
- Goods have been stretched due to wearing or washed
- Goods have been altered or modified in any way
- The goods' tag or packaging has been damaged
- The reason for return or number of items to return has not been filled in on the Return Form.
- Return of goods was not applied for within seven days
- The goods were not authentic Babyghost products or there was no record of purchase
- The goods have been subject to a high volume of fraudulent returns
After confirming that they would like to return goods, customers should first contact a customer service representative, after which they should fill out the necessary details on our official website's Returns page.
Goods should be sent back together with a completed Return Form (photocopies are also acceptable). The invoice (if one was issued) should also be included. Returns that do not include an Inventory Form will not be processed. Please contact a customer service representative if you have misplaced your Inventory Form. Inventory Forms should include the customer name, member shop name, order code, reason for return, and no. of items for return. If you would like to replace any goods, please provide the delivery address and contact details.
Please send returns to the following address:
Address: 5087 SHENGLIDONG RD, JINRONGJIE, BUILDING E, #1705, WEIFANG, SHANDONG 261041, CHINA
Recipient: Ms. Zhang
Contact telephone number: +86 (0)536-6101878
We will be inspect returns as soon as possible after they arrive and contact you to confirm whether your return has been successful. Rest assured that a replacement will be issued or the funds returned to your account as soon as possible!
地 址：中国 山东省 潍坊市 奎文区胜利东街5087号金融街大厦E座1705室
Goods purchased at Babyghost's online store may not be returned at brick and mortar Babyghost stores. Similarly, Babyghost's online store also doesn't process returns from brick and mortar stores.