Terms and Conditions

The Babyghost official online store is one of four online store directly operated by the Babyghost brand (the other three being the Babyghost Taobao store, Babyghost Tmall store, and Babyghost JD.com store).

The Babyghost online store is positioned as retailing Babyghost products to personal customers within China and overseas. The store adheres to the Babyghost brand's sales policy for the Chinese and international market. Products from the store may not be resold, in any form, in China or abroad.

The following circumstances are considered indicative of resale behavior and may result in suspension of the sale and delivery of Babyghost products:

  • Unusually large single orders (of a value exceeding RMB 50,000 or USD 8,000) or multiple separate orders of a similar product (i.e. the same style in different colors and sizes).
  • Use of the same ID or multiple IDs to repeatedly (three or more times) buy similar products within a short time period, all of which have the same delivery address.
  • Sale and delivery will be refused to customers who use the discounts available through their Advanced or Premium membership to buy goods on behalf of others. 

The store re serves the right to, at its sole discretion, to refuse to place any product order.

 

购物协议

BABYGHOST官网店铺是BABYGHOST(北北高斯)品牌线上四家直营店铺之一(另三家分别为BABYGHOST淘宝店铺、天猫店铺、京东店铺),其产品均为官方正品。

BABYGHOST官网店铺定位于针对国内、国际的个人顾客在线销售BABYGHOST产品,遵循BAWGHOST品牌在国内市场及国际市场的销售政策。本店产品不得用于在国内、国际市场任何形式的二次销售用途。

BABYGHOST官网店铺将对以下几种订单类型视为将BABYGHOST产品用于再次销售的行为,并有权拒绝提供销售及发货服务:

  • 单笔订单数量金额较大(超过5万元人民币或8000美元)且买多个相同产品(同款式的各种颜色及各种尺码)。
  • 短时间内用单一ID或多个ID内重复(达到三次或以上)购买相同产品,且收货地址相同。
  • 本店将针对购买人利用本店高级及以上级别会员折扣为他人代购的行为,拒绝提供销售及发货服务。

本店对收到的的产品订单拥有最终决定是否拒绝销售的决定权。


Product Quality

We strive to ensure impeccable product quality. All of the products retailed on the official Babyghost online store undergo strict quality checks and are re-inspected a by a professional operative prior to shipment. However, we cannot completely rule out the possibility that some products may contain subtle blemishes or minor discrepancies in certain details resulting circumstances beyond our control. We ask that customers check their products as soon as possible after receiving them; if they discover any of the aforementioned issues, we request that they refrain from washing or using the products and immediately contact us so that we can provide a solution. Don't worry - we promise to replace all products affected by quality issues. Please decline delivery of orders with damaged packaging. If you accept delivery, products and packaging will be considered to have arrived undamaged and we will have no way of holding the delivery company responsible.

 

商品质量

BABYGHOST官网店铺出售的所有商品出厂前都经过严格质检,发货前会有专业人员进行二次检验,力求提供最为完美的品质。但我们不能绝对排除商品会有细微瑕疵存在,或不可抗因素造成的细节差异,这属于正常现象,请各位顾客在收到货品后第一时间进行检查,如果发现此类问题存在请不要将产品进行洗涤或使用,应及时与我们取得联系,我们会尽快为您协调解决。请您不必担心,我们承诺对于所有存在有质量问题的商品提供退换货。当收到商品时发现包装破损,应拒收,否则被视为商品以及包装完好无损,我们无法再帮助您向快递公司追述其相应责任。


Product Images

All images on our website are taken of actual products. We strive to ensure the accuracy of all images, but as a result of objective factors including lighting and the different specifications of computer monitors, it is possible that there may be minor discrepancies between the image and actual product, for we apologize. The color of the actual delivered product shall prevail in the event of any dispute.

 

货品图片

本店图片均为实物拍摄,我们力求保证图片和产品一致,但由于灯光、显示器等各种客观因素,可能会导致图片会与实物有轻微的色差问题,敬请谅解!最终的产品颜色请以实际收到商品为准。


Product Sizes

Detailed dimensions are provided for all the products on sale in our store. However, everyone varies in the way they measure themselves, so we advise allowing for approximately 2-4cm difference. Customers are requested to carefully read the product dimension chart and product description. You welcome to request the advice of one of our customer service representative - but ultimately it is your responsibility to confirm the size you'd like.

 

产品尺寸

每件商品部有量取详细尺寸,每个人量法不同,2-4CM左右误差属正正常。请买家仔细查看商品尺寸表及说明介绍,也可咨询客服为您提供意见,但最终需买家自行确认。


Product Packaging

Product packaging is selected based on the individual requirements of each order. Packaging may also contain promotional materials or other gifts. They are inserted on a first come, first serve basis and depend on what promotion we are holding at the time - so we apologize in advance if you were expecting to receive promotional materials or other gifts and don't.

 

商品包裹

我们会根据顾客选购的商品内容选择合适的包装方式为您包装,包装内可能附有宣传资料或其他赠品,选择应参见相应的活动通知并遵循先到先得赠完为止的原则,请以实际收到包裹实物为准,望各位顾客予以理解。


Reserve

We follow a system in which stock in our warehouse is picked for delivery once customer payment has been completed, rather than once the customer has clicked the Order button. As a result, for items that we only keep a very small number of in stock, customers who click the Order button but wait a long time before advancing to the payment stage may find that they are unable to complete payment procedures; that's because the item has already been allocated to another customer who completed order procedures more quickly. At this time, please be aware that the stock will have already been sold out or is now temporarily out of stock.

To help customers avoid this kind of situation, our store offers a reserve service: if you would like to reserve an item, please be sure to make it clear to your customer service representative that you wish to purchase the item but are unable to immediately pay for it, after which he/she will make sure that it is held for you. Items will only be held for 24 hours, after which they will be re-released for sale - so please make sure you are able pay within that time period when reserving goods.

 

留货明细

本店采用的是付款减库存的方式而非拍下减库存的库存数量扣减方法,因此对于有些库存很少的商品,拍下但未及时付款的客户可能会出现无法付款的情况,这说明商品已经被其它客户拍下并完成付款,此时该商品已经全部或暂时售罄,请知悉。

为了保证这种情况下客户的购买权利,本店可提供留货服务,但请务必向客服明确说明需要购买但无法立即付款,特此清留货。本店仅将商品保留24小时,逾期本店将会将该件预留产品重新上架并面向所有顾客提供销售服务,将不能保证预留超时的商品一定能够购买成功,敬请谅解!


Delivery details

Under normal circumstances, Babyghost will organize delivery within 48 hours of payment.

If you still haven't received confirmation of dispatch following a long period of time, it may be due to the following issues:

  • Information about the delivery address recipient or the contact telephone number has been filled out incorrectly. We suggest checking yourself and, if you discover an error, immediately correcting it.
  • The delivery driver was unable to contact you after arriving at your address, in which case your parcel was returned and re-processed.

If you'd like to check the current status of your delivery, you can inquire online with one of our customer service representatives or track your order using the delivery code we gave to you. Customers are able to choose their preferred delivery company from a list of options. If the delivery company you have chosen is unable to deliver to the address you have provided, we will choose another alternative on your behalf. If none of the other delivery companies are able to deliver to that address, one of our customer service representatives will contact you via telephone or e-mail in order to arrange a solution.

 

发货明细

正常情况下BABYGHOST会安排付款后48小时内发货,长时间未收到发货确认可能出现以下问题:

- 收货地址、收货人、联系电话等信息填写有误,建议自行进行核实,如有错误请及时更正;

- 快递送货上门,但一直未能与您取得联系,包裹将会被退回,并重新进行处理。

欲获得当前包裹快递情况可咨询在线客服或使用我们提供的相应快递单号自行查询。您可在我们提供的递送公司中选择您认为适合的快递公司为您提供服务,如果您选择的快递公司无法递到您所提供的地址,则我们将为为您选择可以递送的快递公司,如果均无法递送,我们的工作人员会通过电话或邮件与您取得联络,以便确认最为适合的解决方案。


Price Details

Shopping cart prices: Please be aware that changes may occur to the price of an item during the time between adding it to your shopping cart and completing payment. This could be the result of a sales promotion or other factors. The actual price of the item should be taken as the price that appears during the final stage of payment.

Discounts: Customers with different levels of membership are entitled to a corresponding discount. They can also pay with coupons or membership points instead of money. However, please note that in these circumstances customers are required to enter a promotional code or select the appropriate option.

 

价格明细

关于“购物车”的商品价格:在您将商品放入购物车之后、付款之前,并不代表您已经确认购买对应商品,在此期间商品价格可能会因为销售活动或其他方面因素的变更而产生变化,请知悉。商品最终价格应以最终付款时所显示的价格为准。

关于优惠扣减:顾客在确认订单之后可因不同的会员级别而享受相应的折扣优惠,同时也可以优惠券或会员积分等形式进行付款金额的抵扣。但需要顾客自行输入相应编码或点击选项,请特别注意。